Remortgage smarter.
Wherever you are.

Privacy Policy

Last updated: March 2026

Remortgage Arena ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data controller

Remortgage Arena is a trading style of Mortgage and Finance Arena Ltd. Contact us at: 01332 300300 or write to 12 Melbourne Business Court, Pride Park, Derby DE24 8LZ.

2. What data we collect

• Name, email address and telephone number
• Financial information including income, property value and mortgage balance
• Employment status and reason for remortgaging
• Credit history indicators where provided voluntarily
• Website usage data via cookies

3. Legal basis for processing

We process your data on the basis of your explicit consent, steps taken at your request before entering a contract, and our legitimate interests in providing financial services.

4. How we use your data

• To respond to your remortgage enquiry
• To contact you by phone or email as requested
• To send marketing communications where you have opted in
• To meet our legal and regulatory obligations under the FCA

5. Data sharing

We will never sell your personal data. We may share your information with mortgage lenders and product providers as part of the application process, and with regulatory bodies as required by law. All third parties are required to respect UK GDPR.

6. Data retention

We keep client data for a minimum of six years in line with FCA requirements. Enquiry data where no business relationship is formed is kept for 12 months then deleted.

7. Your rights

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, call 01332 300300. You can also complain to the Information Commissioner's Office at ico.org.uk.

8. Cookies

We use essential cookies to keep the site working and, with your consent, analytical cookies to understand how visitors use the site. You can manage preferences using the cookie banner shown on your first visit.

9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, including SSL encryption on all data transmissions.

Close